Handling the entire supply chain for an e-commerce business can be tricky and time-consuming. That’s why you might need to turn towards a 3PL partner who can help you through this process.

A 3PL partner offers various services, including warehousing, inventory management, last-mile delivery, order fulfilment, etc. Having a 3PL company on board can help you focus more on operations and other aspects of your e-commerce business. 

With the rise in demand, there are several third-party logistics providers available today. Therefore, picking the one that fits your business needs can be difficult. 

In this blog, we have curated a list of the 10 best 3PL companies in India for you to choose from. Also, we will discuss a few criteria on which you can find the one for you.

What is 3PL

Third-Party Logistics, commonly referred to as 3PL, is an outsourcing solution where your business relies on external service providers to handle logistics and supply chain operations.

These services typically include transportation, warehousing, inventory management, order fulfilment, and sometimes value-added services like packaging and labelling.

By leveraging 3PL third-party logistics provider, you can prioritise your core business operations while leaving logistics to the experts. This model is especially valuable if your e-commerce business often requires flexible and scalable solutions to meet varying demands.

Services Provided by 3PL Companies

Before you discover the 10 best 3PL companies in India, here are the following services that you can avail from them:

Transportation

A core offering of 3PL companies is transportation, where they manage the movement of goods from manufacturers or suppliers to warehouses or end customers. This service can range from domestic shipping via road and rail to international logistics involving air and sea freight.

3PL companies not only ensure the physical transportation of goods but also optimise routes to reduce transit times and costs. Advanced tracking systems are often integrated to provide real-time updates on shipments, which is critical for e-commerce businesses that rely on timely deliveries to satisfy customer expectations.

Warehousing

Many 3PL providers offer extensive warehousing solutions, allowing businesses to store their products in secure and strategically located facilities. This service includes inventory management, where companies can monitor stock levels and receive alerts for restocking or reordering.

Warehouses managed by 3PL companies often have temperature-controlled environments for sensitive goods, as well as advanced technology for efficient picking, packing, and storage management. For e-commerce companies, this can simplify the complex task of fulfilling orders from multiple locations while ensuring products are ready for immediate dispatch.

Order Fulfillment

Order fulfillment is one of the most critical services offered by 3PL providers. It involves the entire process of receiving an order, picking items from the warehouse, packing them securely, labelling for delivery, and dispatching the package to customers.

With a focus on speed and accuracy, third-party logistics companies ensure that orders are processed efficiently, minimising the time between order placement and delivery. Many 3PLs also offer customised packaging and branding solutions, which allow businesses to enhance the customer experience while maintaining control over their brand image.

Last-Mile Delivery

Last-mile delivery refers to the final step in the logistics process, where goods are delivered from a local warehouse or hub to your customer’s doorstep. This is a crucial service for your e-commerce business as it directly impacts customer satisfaction.

3PL companies that specialise in last-mile delivery ensure timely, efficient, and often contactless deliveries, particularly important in today’s customer-driven landscape. They often rely on technology for route optimisation, real-time tracking, and predictive delivery times, ensuring that your customers are kept informed throughout the process.

Reverse Logistics

In addition to forward logistics, 3PL companies also handle reverse logistics, which involves managing returns, repairs, and the recycling of products. If your product returns are frequent, an efficient reverse logistics system is essential to maintain customer trust.

3PL providers streamline the return process, from picking up the returned items to ensuring they are processed and restocked quickly. This reduces the burden on your business, allowing you to focus on selling rather than dealing with complex returns and repairs.

Value-Added Services

Many 3PL companies provide additional value-added services such as product customisation, labelling, packaging, kitting, and even quality control. These services are designed to save your time and resources while ensuring products are market-ready.

For example, a business selling multiple items as a bundle can rely on 3PL providers to assemble and pack them together. These services help businesses enhance their offerings without having to invest in specialised equipment or additional staff.

10 Top Third Party Logistics(3PL) Companies in India 

If you’re seeking top-tier logistics solutions, here are the 10 top 3PL companies in India to help streamline your supply chain:

1. Delhivery 

Delhivery is one of India’s largest and most innovative 3PL companies, known for its wide range of services like express parcel delivery, freight, and cross-border solutions. The company leverages advanced technology for real-time tracking and predictive analytics, making it highly reliable for both small businesses and large enterprises. 

With a strong presence across 2,300+ cities, Delhivery handles over 1.5 million packages daily, excelling in e-commerce fulfilment and last-mile delivery.

2. Ekart Logistics

Ekart, the logistics arm of Flipkart, is a leader in e-commerce logistics in India. It operates an extensive network with a strong focus on technology-driven processes, offering fast and reliable delivery services. 

Ekart’s core services include order management, fulfilment, and reverse logistics, making it a one-stop solution for e-commerce platforms. Its ability to process large volumes of packages, especially during festive seasons, gives it a competitive edge in the market.

3. AllCargo Logistics

AllCargo stands out as India’s largest integrated logistics solutions provider, offering a diverse range of services, including multimodal transport operations, container freight stations, and contract logistics. The company has a strong focus on project logistics and industrial projects, setting it apart in handling complex logistical challenges. 

With a global presence spanning over 160 countries, AllCargo brings international expertise to the Indian market. The company’s particular strength lies in handling oversized and heavy-lift cargo, making it a go-to partner for industrial and infrastructure projects.

4. Mahindra Logistics

As part of the renowned Mahindra Group, Mahindra Logistics brings a wealth of experience to the 3PL and express delivery services sectors. The company provides comprehensive supply chain solutions, warehousing, and transportation services, catering to diverse industries such as automotive, consumer goods, and e-commerce. 

Mahindra Logistics stands out for its focus on sustainable logistics practices and the integration of electric vehicles into its fleet. With a pan-India presence and a strong network in both urban and rural areas, the company is well-positioned to serve businesses across the country.

5. Dispatch

Dispatch is a venture of Om Logistics, a leader in B2B warehousing and logistics space. It is becoming a trusted name in India’s logistics landscape with its tech-driven logistics solutions. 

The company offers solutions across the online order journey like order management, address confirmation, shipment security, real-time tracking, analytics, COD remittance, and more.

6. BlueDart

BlueDart is one of the oldest and most trusted names in the Indian logistics industry. Specialising in express air and ground distribution services, BlueDart has a robust delivery network covering over 35,000 locations across the country. 

The company’s real-time tracking and highly reliable express logistics services make it a favourite among businesses with time-sensitive deliveries. With its strong presence in both domestic and international markets, BlueDart offers secure and fast shipment solutions for businesses of all sizes.

7. Shadowfax

Shadowfax is a fast-growing 3PL company in India, specialising in last-mile delivery for hyperlocal businesses and e-commerce platforms. Its services include food delivery, grocery fulfilment, and pharma logistics, making it a versatile logistics partner. 

The company uses cutting-edge technology to optimise routes and ensure timely deliveries, with a presence in over 700 cities. Shadowfax’s tech-first approach and flexible delivery models make it ideal for businesses looking for scalability and efficiency in the competitive e-commerce sector.

8. KD Logistics

KD Logistics is a prominent player in India’s 3PL landscape, offering specialized logistics solutions for industries such as automotive, FMCG, and e-commerce. Known for its efficient supply chain management and warehousing services, KD Logistics focuses on optimizing operations to ensure timely deliveries and cost-effective solutions. 

The company provides a wide range of services, including inbound and outbound logistics, inventory management, and value-added services like packaging and labelling. KD Logistics’ strong commitment to customer service, combined with its ability to handle complex logistical requirements, makes it a trusted partner for businesses seeking flexible and reliable 3PL solutions.

9. Jayem Warehousing

Jayem Warehousing specialises in warehousing and distribution services, offering a crucial link in the supply chain for many businesses. The company’s services include inventory management, order fulfilment, and a range of value-added services tailored to client needs. 

Jayem caters to various industries, including FMCG, automotive, and retail. Known for its warehousing facilities, Jayem has strategically located its operations across major industrial and consumption hubs in India, enabling efficient distribution.

10. TCI Supply Chain Solutions

TCI Supply Chain Solutions (TCI SCS) is a leading 3PL provider in India, known for its extensive logistics network and customised supply chain solutions. The company offers a wide range of services, including warehousing, transportation, and value-added services like packaging and labelling. 

TCI SCS has a strong presence across key industrial hubs and operates over 12 million square feet of warehousing space. Its focus on industry-specific logistics solutions, particularly in automotive, retail, and manufacturing, makes it a preferred partner for businesses looking to optimise their supply chain operations.

How to Find the Best 3PL Company for Your eCommerce Business

After identifying the need for a 3PL partner, one of the most asked questions is how to find the one 3PL company that fits your business needs the best. The following are a few important factors that you should consider during your lookout:

Industry Experience 

There may be many 3PL companies claiming to be the best at what they do. However, you must consider their experience in their industry. Identify their past performance and their expertise in the various services they offer. 

Also, check the online reviews of 3PL companies. Pick the ones with good reviews from their past or existing clients. 

Extended Reach

Being an eCommerce seller, a 3PL with extended reach can help you expand your business across the country. For instance, Dispatch offers delivery services to 29,000+ pin codes in rural and urban areas across India. 

Along with that, many 3PL companies also offer warehousing and super-fast deliveries in different areas, providing an eCommerce business scale-up. 

Carrier Availability

When working without a 3PL partner, you have an elaborate task of managing multiple carriers, negotiating rates, and maintaining relationships with them. With a third-party logistics provider in place, there’s nothing to worry about. 

A 3PL partner not only provides you access to multiple courier services in one place, but also provides you with the best possible shipping rates. 

Customer Support 

At the end of the day, it all comes down to customer satisfaction. This is why it is necessary to have a solid customer support team. Many 3PL service providers offer you an experienced customer service team that can help you resolve your buyers’ queries. 

They also have dedicated shipping advisors who can help your clients with shipping-related issues, create analytic reports for them, and more. 

Analytics and Reporting

Analytics and reporting are crucial for optimising operations and making informed decisions. A top 3PL provider offers real-time data on order status, shipment tracking, and inventory levels, along with comprehensive performance metrics like delivery times and order accuracy. 

Customisable reporting tools and predictive analytics help businesses manage inventory and identify challenges, while seamless data integration ensures a unified view of your supply chain. 

Once you have done your research, you can now easily compare the performance of different options and pick the one that aligns with your business goals. 

Conclusion 

Selecting the right 3PL partner can significantly impact the efficiency and success of your eCommerce business. With the right 3PL provider, you can streamline your logistics processes, improve delivery times, and enhance overall customer satisfaction. 

When choosing a 3PL company, it’s crucial to consider factors such as industry experience, geographical reach, carrier availability, and customer support. By evaluating these elements, you can find a partner that aligns with your business goals and helps you scale effectively.

Whether you need extensive warehousing solutions, advanced technology for shipping automation, or growth-centric value-added services, top 3PL providers, such as Dispatch, offer comprehensive solutions to meet your requirements.

Remember, the right 3PL partner not only manages your logistics but also becomes an extension of your business, contributing to your growth and operational efficiency. 

The post 10 Top 3PL (Third Party Logistics) Companies in India appeared first on Dispatch.

We’re thrilled to announce that Dispatch is now available on the Shopify App Store! As we are integrated with Shopify, you can now harness the power of our cutting-edge shipping solution to streamline your logistics and delight your customers. 

Let’s dive into how we can transform your e-commerce shipping experience.

About the Shopify Ecosystem 

The Shopify ecosystem is an amalgamation of various tools, apps, and other services to help eCommerce businesses sell their products and services. From app creation to payment processing to marketing and business analytics, Shopify provides its customers with everything they need to scale their businesses. 

A key feature of this ecosystem is the Shopify App marketplace, where businesses can find a range of applications tailored to their specific needs. Additionally, to ensure smooth operations, Shopify has a community of experts, app developers, and agencies that can help businesses of all sizes to optimise their overall operations.

Seamless Integration in Minutes

Before you start the one-step integration process of Dispatch with Shopify, you will be required to fulfil these prerequisites:

1. Create a Dispatch account
2. Log in to your account on your web browser

Follow the steps below and get started with Dispatch in a breeze:

1. Sign into your Shopify store and navigate to Settings from the side menu bar.

2. Next, click on the Apps and Sales Channel from the menu and select Shopify App Store.

3. Now, in the Search bar, type Dispatch to locate the app.

4. Click on the Install button to get the application.

5. You will be redirected to app.rapidshyp.com, and your Shopify store will be auto-integrated with our platform.

That’s it! You’re now ready to leverage India’s most innovative shipping solution.

Key Benefits of Integrating Dispatch with Shopify

1. Unmatched Coverage and Flexibility

Dispatch offers an unparalleled network of over 29,000 pin codes across India across 5 zones (Zone A to Zone B), ensuring your products can reach customers in even the most remote locations. This extensive coverage opens up new markets and opportunities for your business. 

Additionally, our partnerships with more than 15 local and national courier partners provide you with a diverse range of reliable carriers. During holiday seasons or sales, we offer the flexibility to allocate your orders to several carriers and manage them effortlessly under one roof. 

2. AI-Powered Shipping Optimisation

Our cutting-edge AI technology sets us apart in the e-commerce logistics landscape. Our intelligent carrier allocation system, SmartSelect analyses multiple factors for each shipment, including delivery speed, cost, and carrier reliability, to select the optimal courier automatically. 

This smart approach not only saves you time but also ensures each package is sent via the most efficient route possible. Furthermore, our dynamic rate shopping feature provides real-time access to the most competitive shipping rates, helping you maximise your profit margins on every sale.

3. Save on Shipping Costs 

With Dispatch, you can significantly reduce your shipping expenses, saving up to 45% on shipping costs compared to standard rates. Our shipping rates start at just ₹25/500 grams. This substantial saving can directly impact your bottom line, allowing you to increase your profit margins.

We also understand the importance of cash flow in your business, which is why we’ve implemented a fast COD remittance system. This ensures you have quick access to your funds from cash-on-delivery orders, improving your overall cash flow and financial flexibility.

4. Enhanced Customer Experience

We believe that every touchpoint with your customer is an opportunity to reinforce your brand. That’s why we offer fully customisable branded communications. You can personalise tracking pages, emails, and SMS notifications with your logo and colours, creating a cohesive and professional experience for your customers throughout their shipping journey. 

Additionally, our order tracking feature, Dispatch Xperience Suite, keeps your customers informed with up-to-the-hour shipment status updates, reducing WISMO enquiries and enhancing overall customer satisfaction.

5. Streamlined Operations

We seamlessly integrate with your Shopify store, automating the order synchronisation process. This means orders flow effortlessly from your Shopify panel to Dispatch, eliminating the need for manual data entry and reducing the risk of errors. 

Our platform also supports bulk actions, allowing you to print labels, generate manifests, and perform other tasks for multiple orders simultaneously, saving you valuable time. 

6. Dedicated Customer Support 

At Dispatch, we’re deeply committed to your growth and success. We understand that integrating a new shipping solution can be challenging, which is why we offer comprehensive support every step of the way. 

Our dedicated team is available Monday to Saturday to provide assistance whenever anytime between 9 AM to 8 PM, ensuring that any issues or questions are promptly addressed at any time of day or night. 

Why Choose Dispatch for Your Shopify Store?

At Dispatch, we’re committed to providing a shipping solution that goes above and beyond. Our extensive network covers over 26,000 pin codes, surpassing industry standards and allowing you to reach customers in even the most remote corners of India. This unparalleled coverage ensures that your products can find their way to buyers wherever they are, expanding your market reach significantly.

We’ve also cultivated partnerships with more than 15 local and national courier services, offering you a diverse range of shipping options. This extensive network provides the flexibility to choose the best carrier for each shipment, whether you’re prioritizing speed, cost, or specific handling requirements.

Our advanced AI technology sets us apart in the world of e-commerce logistics. Our intelligent system analyses multiple factors for each shipment, including delivery speed, cost, and carrier reliability, to automatically select the optimal courier. This smart allocation not only saves you time but also ensures that each package is sent via the most efficient route possible.

We understand the importance of cash flow in your business, which is why we’ve streamlined our COD remittance process. With us, you’ll receive your cash-on-delivery payments faster than ever, allowing you to reinvest in your business and manage your finances more effectively.

Lastly, we believe that every touchpoint with your customer is an opportunity to reinforce your brand. That’s why we offer fully customisable branded communications. From tracking pages to email notifications and SMS updates, you can infuse your brand’s unique identity into every step of the shipping journey, creating a cohesive and professional experience for your customers.

With Dispatch, you’re not just choosing a shipping partner; you’re choosing a comprehensive solution designed to elevate your e-commerce business to new heights.

Ready to Take Your Shipping to the Next Level?

Don’t let shipping hold your business back. Install Dispatch today and experience the future of e-commerce logistics. Visit the Shopify App Store to get started, or contact our team to learn more about how we can tailor our solution to your unique needs.

Download the application and join the thousands of successful Shopify merchants who trust us to deliver their products quickly, reliably, and cost-effectively. Your customers will thank you, and you’ll wonder how you ever managed without us!

The post Introducing Dispatch App on the Shopify App Store appeared first on Dispatch.

Freight shipping is at the heart of eCommerce, moving goods from warehouses to customers, often over long distances. As online businesses scale, the need for faster, more reliable logistics becomes critical. Customers today demand not only speed but also affordability and transparency. That’s where modern freight shipping companies near me and specialised services like less than truckload shipping come into play.

What is Freight Shipping?

Freight shipping is the transportation of large shipments using various modes like road, rail, air, or sea. Unlike parcel shipping, which deals with smaller packages, freight focuses on larger shipments that need more coordination and special handling. Think of it as the difference between shipping a small box and a massive pallet of goods.

When a shipment exceeds 68 kg or about 150 pounds, it usually qualifies as freight. This means you need larger transport vehicles and more planning to get the shipment to its destination safely.

When looking for scalable solutions, many eCommerce businesses search for freight shipping companies near me to reduce delays and costs through local hubs and efficient route optimisation.

What Qualifies as a Freight Shipment?

Not every large shipment qualifies as freight. To be considered freight, your shipment must generally weigh more than 150 pounds and measure at least 30x30x30 inches.

In freight shipping, there are two main types of loading:

• Floor-loaded: Items are placed directly on the floor of the truck or container.
• Palletised: Goods are loaded onto wooden or plastic pallets, making them easier to handle with forklifts and offering better protection.

Palletised shipments are a go-to option since they provide extra protection and streamline loading and unloading.

Common Freight Shipping Modes

Depending on the size and urgency of your shipment, you have several freight shipping modes to choose from. Here’s a breakdown:

1. Less than Truckload (LTL)

LTL shipping is perfect for small volumes, usually ranging from 1 to 6 pallets. The beauty of LTL is that you share truck space with other sellers, cutting down on costs. But note that your goods may be transferred between trucks to reach their final destination.

2. Full Truckload (FTL)

FTL is for when you have enough goods to fill an entire truck (roughly 24-26 pallets). It’s direct, with no transfers along the way, minimising damage risks and speeding up the delivery process.

3. Partial Truckload (PTL)

PTL shipments are a mix between LTL and FTL, perfect for transporting 6-12 pallets. They’re more affordable than FTL but offer quicker deliveries than LTL.

4. Intermodal

Intermodal shipping uses a mix of transportation modes (rail, road, sea, air) to deliver freight. It’s ideal for long-distance shipments, combining the benefits of each mode to reduce costs and enhance delivery times.

5. Expedited

When time is critical, expedited freight gets your goods there quickly, even if it means using planes or dedicated trucks. It’s faster but more expensive, so it’s perfect for urgent orders.

Why Freight Shipping is a Game-changer?

You’re probably wondering why you should choose freight shipping. Well, here are the key reasons:

1. Cost-effective

Freight shipping is more economical when you need to move large quantities. If your business is growing and parcel shipping costs are rising, freight shipping (especially LTL) allows you to share costs and save money.

2. Scalable

As your business expands, intermodal shipping gives you the flexibility to scale. Whether it’s seasonal surges or expanding into new markets, you can adjust your shipping needs easily.

3. More Efficient

Freight shipping often uses direct routes, cutting out unnecessary stops and reducing delivery times. If you need it fast, Full Truckload (FTL) or expedited shipping are your go-to options for speedy service.

4. Less Risky

Palletised shipments reduce the chance of damage. Plus, FTL shipments are handled less frequently, meaning your goods stay safe throughout the journey.

5. Flexible

With freight, you have access to multiple modes of transportation, including air, rail, road, and sea. You get to choose what works best for your needs, optimising both cost and efficiency.

6. Transparent

Modern freight services often include real-time tracking, so you’ll always know where your shipment is. This transparency allows you to make informed decisions and update customers on the status of their orders.

What affects Freight Shipping Pricing?

Understanding freight shipping costs can help you manage your budget better. Here are the main factors that influence pricing:

1. Weight and Dimensions

The cost is largely based on how much space your freight takes up and how heavy it is. The bigger or heavier the shipment, the more it will cost. But, don’t forget: some carriers charge based on volumetric weight, too.

2. Distance

Naturally, shipping farther distances costs more. Domestic shipments are cheaper than international ones, especially when multiple modes of transport are involved.

3. Mode of Transportation

Air freight is fast but expensive, while sea and rail are more affordable options for large volumes, though they take longer.

4. Freight Classification

Freight is classified based on its density, stability, and other factors. The higher the classification, the higher the rate. International shipments also face customs duties and taxes, which can add up.

5. Fuel Surcharges

Carriers often apply fuel surcharges, which can change based on fluctuating fuel prices. Be sure to factor these into your pricing.

Understanding these factors can help you manage and predict freight shipping costs more effectively, giving you greater control over your logistics budget.

Best Practices for Freight Shipping in eCommerce

To keep things running smoothly and cost-effectively, follow these best practices:

1. Optimise Packaging

Proper packaging prevents damage and maximises space in the freight vehicle, helping reduce shipping costs. Always consider using pallets or crates to protect your goods.

2. Choose the Right Freight Class

Make sure you classify your shipment correctly to avoid unexpected fees. Review the dimensions, weight, and handling requirements before shipping.

3. Plan Ahead of Time

Shipping internationally or over long distances? Plan your shipments in advance to lock in better rates and avoid expedited costs.

4. Track Shipments in Real time

Use tracking tools to stay updated on your shipment’s status. This allows you to handle any delays and keep your customers informed.

5. Partner with a Reliable Freight Provider

Work with a trustworthy freight partner who offers excellent customer service, reliable shipping options, and advanced tracking systems. Your logistics partner can make all the difference.

By adopting these best practices, businesses can streamline their freight shipping operations, improve cost efficiency, and offer better service to customers.

Finding the Best Freight Shipping Partner

Choosing the right freight shipping partner is essential. Here’s what to look for:

1. Experience and Expertise

Choose a partner with extensive experience in handling different types of shipments and industries. Their knowledge of logistics, regulations, and best practices will help optimise your shipping process and ensure smoother operations.

2. Comprehensive Service Offerings

Your ideal partner should offer a variety of shipping models (LTL, FTL, intermodal, expedited) and specialised services (e.g. temperature-sensitive or fragile items). This flexibility ensures they can meet your changing needs as your business grows.

3. Strong Network and Coverage

A freight partner with a robust network covering domestic and international destinations ensures fast, reliable deliveries. Look for partners who have access to different transportation methods—road, rail, air, and sea—to provide the most efficient solutions.

4. Technology and Tracking Capabilities

Advanced tracking tools and real-time shipment visibility are vital for efficient logistics. A good partner will offer up-to-date information, helping you manage shipments, reduce delays, and improve customer satisfaction.

5. Customer Support and Responsiveness

Reliable customer service is essential. Choose a partner with a responsive team ready to resolve issues quickly, whether it’s a shipment delay or a sudden change in delivery requirements. Their support ensures you maintain control over your logistics operations.

Conclusion

Freight shipping plays a vital role in the eCommerce ecosystem. Whether you’re managing large orders or need urgent deliveries, freight services offer flexibility, speed, and cost savings. By understanding the various shipping methods and working with a reliable partner, you can streamline your logistics, improve customer satisfaction, and scale your business effectively.

Don’t let the complexity of freight shipping slow you down—use the right strategies, and you’ll stay ahead of the competition.

The post What is Freight Shipping? Process, Pricing & Best Practices appeared first on Dispatch.

The eCommerce landscape in India is rapidly evolving, and the industry is expected to reach US$ 325 Billion by 2030. As online shopping becomes increasingly popular, the focus has shifted towards making the lastmile delivery process as seamless and satisfactory as possible.

Lastmile delivery is the final step in the delivery process, where the package is shipped from a distribution centre to your customer’s doorstep. This stage is crucial because it directly impacts your customer’s satisfaction, delivery speed, and operational efficiency. It also plays a huge role in shaping the perception of your brand and building customer loyalty. That’s why choosing the right last mile delivery solution has become more important than ever for eCommerce success.

In this blog, you’ll discover the basics of last-mile delivery, explore the following top 11 delivery companies in India, their services, and learn how to choose the right last-mile delivery solution for your business.

1. Delhivery
2. Ekart
3. Ecom Express
4. XpressBees
5. Amazon Shipping
6. DHL
7. Gati
8. Shadowfax
9. DTDC
10. Safexpress
11. MOVER

What is Last Mile Delivery?

Last-mile delivery refers to the final step of the process, where a package is delivered directly from the distribution centre to your customer’s doorstep. This stage is crucial because it impacts your customer’s experience, delivery speed, and satisfaction.

For your business, last-mile delivery can often be the most challenging and expensive part of logistics. The need for timely deliveries, real-time tracking, and varied routes makes this stage crucial for efficient operations.

Services Offered by Last-Mile Delivery Companies in India

India’s last-mile delivery companies offer services specifically designed to meet the unique challenges of the final delivery leg. Here’s a quick rundown of the key services you can expect from these companies:

Real-Time Tracking 

Real-time tracking provides you and your customers with transparent visibility into the delivery process, right from dispatch to doorstep. Your customers get live updates on the package’s location, estimated delivery time, and any delays or issues. This helps build trust, reduces customer anxiety, and allows you to manage expectations effectively.

Same-Day/Next-Day Delivery

With the growing demand for rapid delivery, many last-mile delivery companies in India offer same-day or next-day delivery services. These options cater to customers who require urgent deliveries, such as in the case of perishable goods, gifts, or essential items. Meeting tight delivery timelines means customer satisfaction and a competitive edge in the market.

COD (Cash on Delivery) Services

Cash on Delivery (COD) remains one of the most popular payment methods in India, particularly in areas where digital payments are less prevalent. This service allows your customers to pay for their purchases upon receiving them, offering a sense of security and flexibility. COD is especially beneficial in markets with a high level of mistrust towards online payments.

Contactless Delivery

Contactless delivery became a critical service during the COVID-19 pandemic and continues to be a preferred option for many customers. This service ensures that deliveries are made without direct physical contact, minimising the risk of virus transmission. Contactless delivery typically involves leaving the package at the customer’s doorstep, with a photo confirmation or notification to ensure the delivery was completed successfully.

Reverse Logistics

Reverse logistics involves goods coming back from your customers to you, often for reasons like defects, end-of-life disposal, or recycling. This service is essential for you if your business prioritises sustainability and customer satisfaction. Effective reverse logistics operations help you manage returns efficiently, recover maximum value from returned goods, and minimise environmental impact with proper disposal or recycling.

10 Leading Last-Mile Delivery Companies in India

Here is the list of the top 11 last-mile delivery companies in India for you to choose from:

1. Delhivery

Delhivery is one of India’s largest logistics and supply chain service providers, known for its extensive reach and innovative solutions. Their last-mile delivery services include COD, reverse logistics, and express delivery, catering to a wide range of industries. Delhivery’s robust technology platform ensures seamless operations and real-time tracking, making it a preferred choice for many eCommerce businesses.

2. Ekart

Originally the in-house logistics arm of Flipkart, Ekart has expanded its services to other businesses as well. Ekart offers efficient last-mile delivery solutions, including same-day and next-day delivery options. Their extensive network and experience in handling large volumes of deliveries make them a strong contender in the last-mile delivery space.

3. Ecom Express

Ecom Express is a prominent logistics service provider focused on the eCommerce industry. Their last-mile delivery services are designed to meet the demands of eCommerce businesses, offering services like COD, reverse logistics, and hyper-local delivery. Ecom Express’s extensive nationwide network ensures that even the remotest of areas are accessible.

4. Xpressbees

XpressBees is another key player in the Indian logistics industry, offering specialised last-mile delivery services for eCommerce businesses. Their services include real-time tracking, same-day delivery, and efficient return management. Their ability to handle large volumes with speed and accuracy has made them a trusted partner for many online retailers.

5. Amazon Shipping

Amazon Shipping, the delivery arm of Amazon, has redefined last-mile delivery with an emphasis on speed and customer satisfaction. Offering services like same-day and next-day delivery, Amazon Shipping utilises a vast network of delivery partners and advanced technology to ensure timely and efficient deliveries. Their commitment to innovation continues to set new standards in the last-mile delivery industry.

6. DHL

DHL is a global logistics giant with a strong presence in India, offering a comprehensive range of last-mile delivery services. Known for reliability and extensive network, DHL provides services like express delivery, COD, and real-time tracking. Their expertise in logistics management makes them a preferred choice for businesses seeking dependable last-mile delivery solutions.

7. Gati

Founded in 1989, Gati has been excelling in surface and air last-mile delivery operations. With a wide range of services, Gati offers solutions for eCommerce, SMEs, and large enterprises. Having a fleet of electric vehicles operating in various metropolitan cities, their well-established network across the country ensures smooth and timely deliveries.

8. Shadowfax

Shadowfax is a fast-growing logistics service provider in India, specialising in last-mile delivery for eCommerce, food, and grocery businesses. They offer hyper-local delivery, same-day delivery, and reverse logistics services, leveraging their extensive network and technology platform to ensure efficient operations. Shadowfax’s flexible and scalable solutions make it a strong competitor in the last-mile delivery market.

9. DTDC

DTDC is one of India’s oldest and most trusted courier and logistics companies, offering a wide range of services, including last-mile delivery. Their services include express delivery, COD, and reverse logistics, catering to both B2B and B2C segments. DTDC’s extensive network and long-standing reputation make it a reliable partner for businesses across India.

10. Safexpress

Safexpress is a leading logistics service provider in India, known for their expertise in supply chain and last-mile delivery solutions. Their services include express delivery, COD, and return management, with a focus on customer satisfaction and operational efficiency. Safexpress’s commitment to quality and innovation has made it a trusted name in the Indian logistics industry.

11. MOVER

MOVER is a new age same day online delivery app in India. MOVER app, a product of BOXnMOVE Logistics, promises quick driver assignment within 2 minutes of the order placement. It has a wide range of vehicle available on its platform including 2 wheeler, 3 wheeler to 14 feet trucks. So, whether you want to book chota hathi online or book a bike for hyperlocal parcel delivery near you, MOVER logistics service app is solution to all your online deliveries needs. MOVER is operational in Delhi, Gurgaon, Noida, Chennai, Hyderabad, Mumbai, Pune, Kolkata, Bangalore and expanding soon to other cities.

How to Choose the Right Last-Mile Delivery Company

With so many options available today, It can be overwhelming to find the right last-mile delivery company. Before making a decision, be sure to check the following:

1. Coverage

When selecting a last-mile delivery partner, it’s essential to ensure that the company has a comprehensive network covering all the regions where your customers reside. A wide coverage area is crucial, especially if your business serves customers in remote or hard-to-reach locations. 

2. Technology

Advanced technology is a key factor in efficient last-mile delivery. Look for a company that offers features like real-time tracking, branded communication, and route optimisation. These technologies enhance the customer experience by providing transparency and timely updates.

3. Offerings

The range of services a last-mile delivery company offers is another critical consideration. Beyond basic delivery, assess whether the company provides value-added services like cash on delivery (COD), reverse logistics, and same-day or next-day delivery options. These services can cater to diverse customer needs, enhancing convenience and flexibility. 

4. Reliability

Reliability is perhaps the most crucial factor when choosing a last-mile delivery partner. A company’s track record of meeting delivery deadlines and maintaining high customer satisfaction levels can be a strong indicator of its dependability. Reliable delivery partners minimise delays and reduce the chances of damage or loss. 

5. Cost

While cost is always a consideration, it’s important to evaluate the value for money rather than simply choosing the cheapest option. Look for a delivery partner that offers competitive pricing without sacrificing service quality. Analyse the cost in relation to the benefits provided, such as faster delivery times, advanced tracking features, and reliable customer service. 

Make Things Easier With an Aggregator

When it comes to efficient last-mile delivery, choosing a courier aggregator can be a smart move to streamline your shipping process. Shipping platforms like Dispatch simplify your shipping by integrating all sales channels and offering smart tech to find the best last mile delivery solution for every order.

Dispatch partners with multiple courier services, offering smart tools and recommendations to help you select the best shipping option for each order. By integrating all your sales channels into a single platform, you can process multiple orders simultaneously, saving time and effort.

The platform also offers value-added features, such as early COD remittance, order verification, and NDR (Non-Delivery Report) workflows. These features help optimize your last-mile delivery while opening up opportunities for growth.

Conclusion

In the competitive world of eCommerce, last-mile delivery plays a pivotal role in ensuring your customers’ satisfaction and loyalty. By choosing the right last-mile delivery partner, you can enhance operational efficiency, reduce delivery costs, and improve your customer experience.

A multi-courier platform like Dispatch can simplify your decision-making, ensuring you get the best shipping options while expanding your reach across the country.

The post Top 11 Last Mile Delivery Companies in India  appeared first on Dispatch.

In the world of logistics and shipping, the journey of goods from one place to another relies heavily on one unsung hero: the shipping manifest. It might not get the attention it deserves, but this document is absolutely essential to ensure that manifest delivery processes happen smoothly and efficiently.

A shipping manifest is essentially a document that is filled out by a delivery executive at the time of pickup. Whether you’re a small business owner or managing a larger operation, understanding how manifest delivery works can significantly improve your logistics performance.

In this blog, we’ll explore what it is, discuss its purpose, and break down the key components it contains. Additionally, we’ll guide you through the steps to generate one. 

What is a Shipping Manifest?

A shipping manifest is a detailed list of all the shipments being transported by a carrier from one location to another. Think of it as a roadmap that shows exactly what’s inside a shipment. Shipping companies, customs officials, and anyone involved in the movement of goods rely on the manifest to verify the contents of a shipment and ensure everything is in order.

So, what kind of information does a shipping manifest contain? Here’s a quick breakdown:

1. Pickup Date and Time
2. Delivery Executive Details
3. Shipment Contents
4. Seller Information

This information is critical for proper documentation and smooth transportation. It also helps customs officials quickly verify what’s in a shipment, ensuring your goods make it through customs without delay.

Why Does the Shipping Manifest Matter?

The shipping manifest has been an essential document for decades, but its importance extends beyond simple paperwork. Here’s how it supports manifest delivery operations:

Simplifies Customs Clearance

When goods cross international borders, customs officials need a detailed list of the items being imported or exported. A shipping manifest provides the exact details they need to ensure smooth clearance and avoid delays.

Streamlines Pickup Process

Whether you’re sending out a shipment or receiving goods, the shipping manifest serves as a checklist for both you and the carrier. It ensures that the correct items are being loaded or unloaded, reducing the risk of mistakes, delays, and disputes.

Proof of Accountability

If there’s a problem—say a shipment is lost or damaged—the manifest serves as proof of what was supposed to be delivered. It helps clarify responsibility and is critical for filing insurance claims.

Eases Unloading and Distribution

When your shipment arrives, the manifest is used to efficiently unload and organise the goods. It makes sure everything is accounted for and helps speed up the distribution process.

Used for Calculating Import Duties and Taxes

Customs officials use the manifest to accurately calculate any import duties or taxes that are due. This ensures that everything is correctly valued, and it helps prevent any surprises or delays at customs.

How Do You Create a Shipping Manifest?

Creating a shipping manifest might sound like a complicated task, but it’s actually pretty simple. Just follow these steps:

1. Log into Your Order Management System (OMS): Go to your system and click on “Shipments.”

2. Find the Order: Locate the order you’re shipping and click on “Ship Now.”

3. Choose a Carrier: Select the best courier from the list and click “Assign.”

4. Schedule Pickup & Create Manifest: Once the carrier is assigned, schedule the pickup and create the manifest from the drop-down menu.

5. Download the Manifest: After scheduling the pickup, your order will move to the “Manifested” tab, where you can download the manifest form.

When the pickup happens, make sure the delivery executive fills in all the necessary details and signs the manifest.

What’s Included in a Shipping Manifest?

A shipping manifest includes several key components, each providing essential information about the shipment.

Seller and Consignee Information

This section includes the seller’s and consignee’s (the recipient’s) names, addresses, and contact details. It ensures the goods get to the right person and that both parties can be reached if needed.

Carrier Information

The manifest includes the name and contact information of the carrier handling the shipment. This helps with tracking and ensures accountability.

Description of Shipment

Here, you’ll find the product name, SKU, model number, and any special handling instructions (such as hazardous material warnings). The more specific the description, the better.

Shipment Content

This lists the quantity, weight, and dimensions of each item in the shipment. Accurate details help with calculating shipping costs and ensure the right items are being sent.

Tracking Information

This is the exact moment when the shipment leaves your facility. It’s key for tracking delivery timelines.

Shipment Date and Time

The date and time of shipment are recorded to mark the exact moment the shipments were dispatched. This date is important for tracking delivery timelines and ensuring that the shipment arrives within the expected window.

Signatures and Authorisation

To validate the manifest, signatures from the seller, carrier, and consignee are required. This step ensures the document is accurate and legally binding.

Shipping Manifest vs Bill of Lading (BOL): What’s the Difference?

You might have heard of the bill of lading (BOL) before, but how does it differ from a shipping manifest? Both are essential documents, but they serve different roles:

• Bill of Lading: This document acts as a contract between the shipper and the carrier, outlining the terms of the shipment. It also serves as a receipt for the goods and can transfer ownership of the items. However, it’s less detailed than the shipping manifest and doesn’t provide a complete inventory.
• Shipping Manifest: The manifest is a much more detailed inventory of what’s being shipped. It lists the contents of the shipment, including quantities, weights, dimensions, and packaging details. Unlike the BOL, it isn’t a contract and doesn’t transfer ownership. Instead, it’s used to track and verify the shipment, and it’s especially important for customs.

Final Thoughts: Shipping Manifests are More Important Than You Think

A shipping manifest is more than just a formality. It’s a document that ensures everything goes as planned during the shipping process, from customs clearance to delivery. It helps avoid mistakes, disputes, and delays, making it one of the most important documents in the shipping process.

While it might seem like just one more thing to manage, it’s essential for keeping your business running smoothly. And if managing shipping manifests is starting to feel overwhelming, partnering with a third-party logistics company can help. With their tech-driven support, you can handle all the paperwork, orders, and logistics in one place, streamlining the entire process and ensuring a hassle-free shipping experience.

So, next time you ship something, remember: the shipping manifest is your behind-the-scenes champion, making sure everything arrives exactly as it should.

The post What is a Shipping Manifest? Definition and Steps to Generate appeared first on Dispatch.

In the intricate world of logistics and supply chain management, choosing the right partner can make or break your business’s efficiency and customer satisfaction. Companies often face the dilemma of selecting between 3PL (Third-Party Logistics) and 4PL (Fourth-Party Logistics) providers. 

Both of them offer distinct advantages, but understanding the difference between 3 PL and 4 PL is crucial for making an informed decision that aligns with your business needs. In this blog, we will delve into what 3PL and 4PL are, their importance, benefits, and key differences to help you navigate this complex decision-making process.

What is 3PL?

3PL (Third-Party Logistics) refers to outsourcing various elements of logistics and supply chain operations to an external provider. 3PL providers typically offer services such as transportation, warehousing, distribution, and fulfilment. Essentially, they handle specific logistics functions on behalf of their clients.

Key Services of 3PL

A 3PL partner offers the following services:

1. Transportation: Managing the movement of goods from one location to another.
2. Warehousing: Providing storage solutions and inventory management.
3. Distribution: Ensuring that products reach their intended destinations efficiently.
4. Fulfilment: Handling order processing, picking, packing, and shipping.

Along with the services mentioned above, some third-party logistics partners also handle reverse logistics, assist with cost-saving, and more.

Importance of 3PL

Outsourcing logistics to a 3PL provider allows companies to focus on their core competencies. It also allows them to leverage specialised logistics firms’ expertise and infrastructure. This can lead to cost savings, improved efficiency, and enhanced customer service.

Benefits of 3PL

Following are the reasons why an eCommerce business should opt for a 3PL partner:

1. Scalability: 3PL providers can scale their services based on your business needs, allowing you to adjust to market demands.
2. Cost Efficiency: By leveraging the existing infrastructure and expertise of 3PL providers, companies can reduce logistics costs.
3. Flexibility: 3PL providers offer flexible solutions tailored to your specific logistics requirements.
4. Technology Integration: Many 3PL providers use advanced technology and software to optimize logistics operations, providing better visibility and control over the supply chain.

What is 4PL?

4PL or Fourth-Party Logistics goes a step beyond 3PL by taking on a more comprehensive and strategic role in the supply chain. A 4PL provider acts as an integrator, managing the entire supply chain process on behalf of the client, often by coordinating multiple 3PL providers.

Key Services of 4PL

To understand how 4PL is different from 3PL, it is important to first understand the services offered by a 4PL service provider:

1. Supply Chain Strategy: Developing and implementing a holistic supply chain strategy.
2. Coordination of 3PL Providers: Managing and integrating multiple 3PL providers to ensure seamless operations.
3. Process Optimization: Identifying and implementing improvements across the entire supply chain.
4. Technology Integration: Utilizing advanced technologies and analytics to enhance supply chain visibility and performance.

Importance of 4PL

A 4PL provider acts as a single point of contact for all logistics operations, offering a more integrated and strategic approach. This can lead to improved efficiency, reduced costs, and better alignment with business goals.

Benefits of 4PL

Partnering with a 4PL partner can have a significant effect on your business. Here is how:

1. End-to-End Visibility: 4PL providers offer complete visibility into the entire supply chain, from procurement to delivery.
2. Strategic Partnership: Acting as a strategic partner, a 4PL provider helps align logistics operations with overall business objectives.
3. Process Optimisation: 4PL providers continuously seek ways to improve supply chain processes, driving efficiency and cost savings.
4. Risk Management: By managing and mitigating risks across the supply chain, 4PL providers ensure smoother operations and continuity.

3 PL vs 4 PL: Key Differences

While both 3PL and 4PL aim to enhance logistics and supply chain management, their roles, responsibilities, and scope of services differ significantly. Here’s a detailed comparison:

Scope of Services

3PL providers focus on specific logistics functions like transportation, warehousing, and distribution. They excel at executing these tasks efficiently, often using specialized equipment and expertise. 

4PL providers, on the other hand, offer a comprehensive supply chain solution. They manage and integrate the entire process, from sourcing and procurement to final delivery, often overseeing multiple 3PL providers.

Level of Control

3PL providers typically operate under the client’s direction, executing logistics tasks as instructed. They have limited decision-making authority beyond their specific area of responsibility. 

4PL providers take on a more strategic role, often having greater control over the logistics process. They make high-level decisions to optimize the entire supply chain, acting as an extension of the client’s logistics department.

Strategic Involvement

3PL providers are primarily tactical, focusing on executing logistics operations efficiently within their defined scope. Their main concern is optimizing their specific services. 

4PL providers are more strategically involved, aligning logistics operations with the broader business strategy and goals. They work closely with clients to develop long-term supply chain strategies and continuously improve overall performance.

Integration and Coordination

3PL providers may work independently or alongside other 3PLs but typically don’t manage the entire supply chain. They focus on optimizing their specific functions. 

4PL providers act as integrators, coordinating multiple 3PL providers and other stakeholders. They ensure seamless supply chain operations across all touchpoints, often serving as a single point of contact for the client.

Technology and Innovation

3PL providers utilize technology to enhance specific logistics functions, such as warehouse management systems or transportation tracking tools. 

4PL providers leverage advanced technologies and analytics to provide end-to-end supply chain visibility and optimization. They often invest in sophisticated software platforms that integrate data from multiple sources to provide comprehensive insights and drive continuous improvement.

Resource Ownership

3PL providers typically own or lease physical assets such as warehouses, trucks, and distribution centres. They use these resources to directly provide logistics services to their clients. 

4PL providers, in contrast, are often asset-light. They don’t necessarily own logistics assets but instead, leverage their network and partnerships to orchestrate supply chain solutions. Their value lies in their expertise, relationships, and ability to manage multiple providers.

Client Relationship

3PL providers usually maintain a transactional relationship with their clients, focused on executing specific logistics tasks efficiently. The engagement is often based on clearly defined services and metrics. 

4PL providers develop a more strategic and collaborative relationship with their clients. They often become deeply integrated into the client’s business, acting as a trusted advisor and partner in supply chain strategy. This relationship is typically longer-term and more closely aligned with the client’s overall business objectives.

3PL or 4PL? What’s Right For Your Business

Choosing between a 3PL and a 4PL provider depends on your business’s specific needs, goals, and the complexity of your supply chain. If you require expertise in specific logistics functions and prefer to retain more control, a 3PL provider might be the right choice. However, if you seek a strategic partner to manage and optimize your entire supply chain, a 4PL provider can offer comprehensive solutions that align with your business objectives.

At Dispatch, we understand the critical role that logistics play in your business’s success. Whether you’re considering 3PL or 4PL services, our team is here to help you make an informed decision and provide tailored solutions that meet your unique needs. Contact us today to learn more about how we can support your logistics and supply chain management needs.

The post 3PL vs 4PL: Understanding the Difference appeared first on Dispatch.

According to the CAGR 2024-2028 projections, the 3PL (Third Party Logistics) industry is anticipated to grow at 2.39% annually and eventually reach a market volume of US$1.44 trillion by 2028.

Wondering the reason behind the tremendous growth of this sector?

3PL third party logistics partners help businesses with many facilities, such as storage, packaging, deliveries, and more. Additionally, most eCommerce sellers and MSMEs do not even actively want to get involved in the logistics of their business. As a result, they look for a third party logistics partner to handle the supply chain for them.

Today, we will understand how it is done and how it can benefit an eCommerce business. Also, we will explore the 7 best 3PL third party logistics companies available in the market for you to pick from. 

Core Services of a 3PL 

Before you start your search for 3PL party logistics, it is important to understand how they can help you and your business. Let’s explore the core services that a 3PL partner provides:

Warehousing

Established businesses with huge inventories require some sort of warehousing. However, not everyone owns or is ready to rent a place to do so. This is where a third party logistics company puts forward a helping hand.

These companies have tie-ups or, at times, self-owned warehouses that they provide to their clients as part of their logistics support. 

Inventory Management

Logistics providers ensure that they offer inventory management and warehousing so that you don’t have to worry about it. While doing so, these partners advise you on supply chain management, restocking needs, and ensuring standard seasonal inventory availability. 

As a result, their enterprise helps a business ensure timely deliveries and reduce the risk of order cancellations. 

Order Picking

Once an order is placed, it reaches the fulfilment centre. This is where a concerned person picks up the idea that has been ordered from the inventory. This process of bringing together everything ordered in one place so that it can all be packed and shipped is order picking. 

Shipment Packaging 

After the item is picked from the inventory, it is time to pack the shipment and prepare it for shipment. A third-party logistics partner helps sellers choose the best product packaging. The motive here is not only to ensure that the product is secure but also to make it presentable and prevent any unnecessary weight discrepancies. 

Order Tracking

Order tracking is the backbone of the logistics process. Not just the buyer but even the seller is required to know the whereabouts of the shipment. This is where 3PL partners offer branded tracking pages, such as Dispatch’s Xperience Suite. This is a place where a seller can know where the parcel has reached and also use it as a mini-website for his business. 

Benefits of 3PL on eCommerce Businesses

3PL significantly affects eCommerce businesses. They not only assist them in the delegation but also offer several other services. 

With these services, your business can reach greater heights. Let’s explore the benefits of having a 3PL company on board:

Resource Saving

A 3PL partner works with many clients in one go and, therefore, has bulk shipment deliveries available. This helps them leverage better shipping rates than an individual might get. As a result, this helps reduce costs, which can be used in other parts of the business to grow. 

Along with that, 3PL also helps in saving a lot of time as it takes care of your supply chain. This gives the seller an advantage in focusing on the rest of the business operations and functions. 

Enhanced Customer Experience 

Customers today demand faster, effortless deliveries of their orders. This is why 3PL partners now offer same-day and next-day delivery options. With such services, you can have a satisfied customer base. 

Along with faster deliveries, 3PL also offer branded communication via several channels, key account managers to handle any escalations, and a support team available 24/7. 

Reverse Logistics Management

One of the biggest struggles of an eCommerce business is handling the reverse logistics of a shipment. This is when a customer decides to return a parcel after it has been delivered. 3PL companies offer reverse logistics management. From picking up the parcel from the buyer’s location to delivering it at the warehouse, they handle it all. 

With experts in place, you don’t have to worry about getting a parcel back and handling its finances.

Experts At Work

There is no doubt that you are giving the best that you have to offer. However, handling logistics can be a little tricky and overwhelming at times. 3PL experts come with years of experience and expertise in shipping. 

Onboarding a 3PL can let you focus on other deliverables for your company rather than worrying about shipments. 

3PL vs 4PL 

eCommerce businesses often face the choice between 3PL and 4PL providers. While both offer valuable services, they differ significantly in scope, approach, and integration level. Understanding these differences is crucial for companies to make an informed decision. Let’s explore the key characteristics of 3PL and 4PL services.

3PL (Third-Party Logistics):

1. 3PL providers focus on specific logistics functions such as warehousing, transportation, or distribution.

2. They offer operational logistics services, handling the physical aspects of supply chain management.

3. 3PL companies often own assets like warehouses, trucks, and other transportation equipment.

4. The relationship with clients is typically transactional and service-focused.

5. They use technology primarily for managing their specific operations and services.

6. 3PL providers usually operate on a fee-for-service cost structure.

7. They are ideal for businesses looking to outsource specific logistics functions without giving up control of their entire supply chain.

4PL (Fourth-Party Logistics):

1. 4PL providers manage the entire supply chain, including overseeing 3PL providers.

2. They offer strategic oversight and coordination of the complete logistics process.

3. 4PL companies are usually asset-light, focusing on information management and coordination rather than owning physical assets.

4. They act as strategic partners, deeply integrated with the client’s business operations.

5. 4PL providers leverage advanced technology for end-to-end supply chain visibility and optimization.

6. Their cost structure may include performance-based pricing in addition to service fees.

7. They are suitable for businesses seeking comprehensive supply chain management and strategic logistics expertise.

Choosing between 3PL and 4PL depends on your business needs, scale, and long-term strategy. While 3PL offers targeted logistics solutions, 4PL provides comprehensive supply chain management. 

5 Best 3PL Companies in India

India’s logistics sector has several notable players, each offering unique strengths in the 3PL space. Let’s explore 5 key players in the Indian logistics market:

1. Delhivery

Delhivery, founded in 2011, is a technology-first logistics company that has rapidly become a major player in India’s logistics sector. The company offers a wide range of services, including express parcel delivery, PTL and TL freight, and cross-border and supply chain services. 

Delhivery primarily serves the e-commerce, consumer goods, and retail industries, leveraging its extensive network to optimize operations. With its pan-India coverage and strong last-mile delivery capabilities, Delhivery has established itself as a reliable partner for eCommerce businesses of all sizes.

2. Ekart

Ekart, the logistics arm of Flipkart, one of India’s largest e-commerce platforms, has become a powerhouse in e-commerce fulfilment and last-mile delivery. Catering primarily to online retailers and marketplaces, Ekart has developed an infrastructure to handle the complexities of e-commerce logistics. 

The company leverages advanced technology to track and ensure efficient and timely deliveries. With its widespread presence across urban and rural India, Ekart has played a crucial role in expanding e-commerce reach throughout the country.

3. BlueDart

BlueDart, a division of the global DHL Group, has been a part of India’s logistics industry since 1983. The company provides a comprehensive suite of services, including air and ground express, freight forwarding, and supply chain solutions. 

BlueDart serves various industries, including healthcare, automotive, and consumer electronics, and is renowned for its reliable, time-definite delivery services. With an extensive domestic network and international shipping capabilities, BlueDart continues to be a trusted name in both B2B and B2C logistics.

4. Shadowfax

Shadowfax, a tech-enabled logistics platform founded in 2015, has quickly made a name for itself in the last-mile delivery space. Specializing in deliveries for e-commerce, food, and grocery sectors, Shadowfax is known for its innovative crowdsourced delivery model and quick turnaround times. 

The company utilizes AI and machine learning for efficient route planning, ensuring optimal resource utilization. While Shadowfax has a strong presence in urban areas, it is rapidly expanding into tier-2 and tier-3 cities, contributing to the growth of e-commerce in smaller Indian towns.

5. Dispatch

Dispatch, a venture of OM Logistics, is an eCommerce shipping company helping D2C and MSMEs with their logistics needs. Operating in more than 26,000+ pin codes across India, partnering with 10+ local and national courier partners, Dispatch takes care of all your logistics needs.  

It offers AI-based carrier allocation for optimized shipping, COD remittance, branded communication, real-time order tracking, and a lot more. It also provides 1-step integration with marketplaces such as Shopify, WooCommerce, and Unicommerce. 

While each of these logistics providers offers valuable services, navigating multiple partnerships can be complex and time-consuming. Dispatch, on the other hand, offers a unique advantage by partnering with numerous courier services. This allows us to provide a comprehensive, one-stop solution that combines the strengths of multiple providers, streamlining your logistics needs and offering unparalleled flexibility and options.

Wrapping It Up

As the eCommerce space shifts, efficient logistics have become a critical differentiator for success. We’ve explored how 3PL providers offer a range of essential services, from warehousing to reverse logistics, bringing significant benefits like resource optimization and enhanced customer experiences to businesses of all sizes.

Today, the market boasts several top-tier third party logistics companies, each with its own unique strengths. From tech-driven solutions to extensive networks and specialized services, these providers cater to diverse business needs across various industries.

Picking the right 3PL provider depends on specific business requirements, scale, and long-term objectives. However, a comprehensive logistics solution that integrates multiple services can offer unparalleled advantages.

Ultimately, the right logistics strategy can be a powerful catalyst for growth and customer satisfaction. By carefully selecting a partner that aligns with your needs and offers multiple options, businesses can transform their supply chain into a true competitive advantage. In the world of e-commerce and retail, efficient logistics isn’t just a necessity; it’s an opportunity to excel.

The post What is 3PL (Third Party Logistics)? Benefits, Process, and Services Explained appeared first on Dispatch.

Every day, thousands of shipments move around the world. Different pin codes, different quantities, and different sizes, but one thing that remains the same is that they all move along with an Airway Bill (AWB). 

An airway bill is a document that acts as an agreement between all the relevant parties involved in logistics. It contains all the needed information about the shipment and helps the shipper track the parcel’s exact location. 

This blog has been set to understand what AWB is, its number, how one can generate it, and how it differs from a Bill of Lading (BOL). 

So, without further ado, let’s dive into it.

What is an AWB (Airway Bill)?

AWB (Airway Bill), also known as an air consignment note, is a document that acts as a contract between the seller, buyer, and carrier. It can also be used as a certificate of freight insurance, a customs declaration, and an invoice for the shipment.

An AWB includes a lot of important details about the shipment, including the dispatched location, tracking number, number of items in the shipment, mode of payment, and a lot more. We will discuss this in more detail later in the blog. 

Before we get into that, let’s explore an AWB number and what it looks like. 

What is AWB Number and How Does It Look Like

In simpler terms, an AWB number is an 11-digit tracking number available on an airway bill. A shipping carrier generates this number to ensure that they can provide a unique identifier to each shipment that they handle. 

The first three digits in the AWB number are the carrier ID number; the following seven digits are the serial number allotted to that AWB and the final digit is the check digit. 

An example of an AWB number can be seen in the picture below. 

Format of an Airway Bill 

An AWB provides a lot of information throughout the shipment process. Let’s learn about them: 

Seller Details

You can find the name and the address of the seller. This information is primarily useful in case of an NDR or unexpected return. 

Buyer Details 

The buyer’s details on the airway bill include his name, address, and contact information. His address is the final destination of the shipment. 

Shipment Details 

It is essential to provide the shipment details. This is why an AWB includes the item name, quantity, weight, dimensions, and shipment price. 

Barcode 

Every AWB has a barcode which is required to track the order. The courier partners usually use this barcode. It is scanned at various stages of the shipment process to know its location. 

Payment Details 

The delivery executive needs to know if the shipment is prepaid or if they are supposed to collect money at the final destination. For their ease, the payment mode and amount to be collected (in the case of COD) are available on the bill. 

Functions of an AWB 

Now that you understand everything available on this bill, let us take a look at its functions in detail: 

Enable Smooth Tracking

Every AWB has an AWB number mentioned. The carrier or receiver uses this number to track the shipment’s location whenever and wherever needed. Along with the number, the bill also has a barcode that helps with the end-to-end tracking process. The barcode is present to enable digital upload of the tracking details. 

Customs Declaration

Customs require many documents when importing or exporting goods, such as a packing list, GATT declaration, import license, and more. AWB is one of those detailed pieces of evidence that help declare the shipment’s value when it is presented at the customs declaration. 

Legally Binding Agreement

An airway bill also acts as a legal agreement amongst all the parties involved in the shipment process. Most of the time, it is the shipper and courier shipping partner. It includes conditions around the responsibility of the parcel, liability limits, laws applicable to the package (if any), and processes to follow in case the shipment is lost/damaged. 

Acts as a Shipment Documentation 

AWB has almost all possible shipment details required throughout the process. On this bill, you can find the quantity, weight, size, price, and even description of the item packed inside the package. 

Works as a Freight Invoice

As mentioned, AWB also includes the pricing of the shipment and the mode of payment. Therefore, this can also be used as a freight bill when accompanied by other required documents, such as commercial invoices, packing lists, and more. 

How to Generate an AWB Number 

The following are the steps involved in order to generate an AWB number:

1. The first step in generating the AWB at Dispatch is to sign in at www.app.rapidshyp.com.
2. Once you sign in, head to Orders and create a new order by providing all the shipment details. 
3. Next, move to the Shipment section and select “Ship Now.”
4. Your AWB number will now appear on your screen. 
5. Go ahead and create a manifest and ship your order. 

You can use the AWB number to track your shipment on a branded tracking page and find out where your package is. 

Difference Between an Airway Bill and a Bill of Lading 

People often confuse an AWB with a BOL, as both documents are legally binding and contain all relevant shipping details. However, both of these documents are very different. Let’s understand how.

Mode of Transport

Airway bill is usually generated for any shipments made through air. However, BOL (Bill of Lading) is sued when shipping is done via sea, train, or truck. 

Negotiability 

AWB is a non-negotiable document that specifies the consignee’s details. It is not a title document; therefore, it doesn’t allow the transfer of the ownership of the shipment.

BOL, on the other hand, is a title document. This document allows you to easily transfer the ownership of the consignment to any third party and thereafter have the shipment delivered to them. 

Shipment Collection

At the time of receiving or delivering a shipment, it is not required to submit the original copy of the airway bill. The consignee can present a form of identification to prove his identity during the process. 

Contrary to this, the receiver has to provide the original copy of the BOL (Bill of Lading) to prove his identity and get ownership of the shipment. 

Number of Copies Required

No fixed number of copies of the airway bill is required during the shipment process. The number varies from carrier to carrier. 

BOL shipments have a fixed number. It must be accompanied by 3 original and 3 copies of this document, which are needed at certain stages of the process. 

Incoterms

On the basis of incoterms, an airway bill is used with Ex Works (EXW), Free Carrier (FCA),  Carriage and Insurance Paid to (CIP), Carriage Paid to (CPT), Delivery At Place (DAP),  Delivery Duty Unpaid (DDP), and Delivered at Place Unloaded (DPU). It can’t be used with Free On Board (FOB), Cost Insurance Freight (CIF), Free Alongside Ship (FAS), and Cost and Freight (CFR).

BOL, however, is used with all the Incoterms. There are no exceptions to it. 

Time of Issue

AWB is issued after scanning, inspecting, and departing the shipment from the departure location. 

Bill of Lading gets generated when the good is scanned, inspected, and departed from the loading point.

Governing Bodies

The government’s international regulation bodies of AWB include the Warsaw Convention, Hague Amendment, and Montreal Convention. 

However, the international government regulation bodies for BOL are the Hague Rules, The Hague-Visby Rules, and the US Carriage of Goods by Sea Act 1936 (COGSA).

Bringing It Together!

With every air freight that you ship, you attach an airway bill. This document helps us know the shipment details, and it plays a huge role in order tracking, customs declaration, and more.

With so many shipment and logistics partners available in the market, finding the one that best suits you can sometimes be overwhelming. 

Dispatch has partnered with many courier companies to provide several freight delivery options. Our shipping charges start at just ₹25 per 500gm. Sign up with us and effortlessly ship a package of as little as 500 gm up to 20 kgs. 

The post What is an Airway Bill (AWB) and Its Difference From a Bill of Lading  appeared first on Dispatch.

The eCommerce industry is rapidly growing, and customer satisfaction is at its core. From the moment customers click the “Order Now” button, they eagerly await their package’s arrival and often check its status. A modern and transparent parcel tracking page can set your business apart from the competition.

As technology advances, parcel tracking has become essential for providing a superior post-purchase experience. Customers now expect real-time updates and wish to track your package at any time.

Let’s explore the basics of parcel tracking, its significance, and how it can benefit your business.

What Is Order Tracking in eCommerce?

Order tracking allows you and your customers to monitor the real-time status of an order, from the moment it leaves your warehouse to its final delivery. This includes various statuses, which we will discuss in detail:

• Packed
• Picked
• Shipped
• In Transit
• Out for Delivery
• Delivered
• Undelivered
• Early Delivery
• Delayed Delivery
• Return Initiated
• On Hold
• Misrouted
• Damaged
• Lost

By offering transparency through parcel tracking, you build customer trust and foster brand loyalty. A well-managed parcel tracking system also helps reduce risks like Returns to Origin (RTOs) by identifying potential delays or cancellations in advance.

Types of Order Tracking Systems

As consumer demands evolve, different tracking systems have emerged. Here’s an overview of the most common types:

Automated Order Tracking System

These systems operate independently and require minimal human input. They track your package, manage orders, and send real-time updates and alerts.

Automated systems are ideal for high-volume eCommerce businesses, helping streamline operations and improve overall efficiency.

Manual Order Tracking System

If you’re a small or medium-sized business, a manual order tracking system might be more cost-effective. In this system, you handle data entry, order updates, and customer communication manually.

Although this method is still widely used, many businesses are transitioning to automated systems for greater efficiency.

Hybrid Order Tracking System 

Hybrid systems combine the best of both worlds. They automate tasks like data entry and shipment tracking while still requiring you to handle customer inquiries and manage order fulfillment. 

Why Should Order Tracking Matter to You? 

For many years, online businesses have provided customers with a track your package page that has continuously improved. But why is this necessary?

Improve Customer Satisfaction 

Your customers expect more than just an estimated delivery date. They want detailed updates, such as whether their package is packed, dispatched, or out for delivery.

A comprehensive tracking system helps you increase transparency and elevate customer satisfaction.

Predict Delays and Resolve them Proactively

Tracking systems help you predict delays and address them before they impact delivery times. With real-time updates, you can identify issues in your supply chain and resolve them quickly, enhancing the overall customer experience. 

Reduce RTO (Return to Origin)

RTOs can be a significant challenge. Without an efficient tracking system, your customers may miss deliveries because they aren’t aware of their package’s status.

Providing transparent tracking details enables your customers to make arrangements for successful delivery, reducing the risk of returns.

How Does Order Tracking Work? 

Order tracking begins as soon as your customer places an order and you start preparing the shipment. With advanced technology and synchronised communication channels, every step of the shipment process is recorded and displayed on the tracking page.

You can also send real-time updates to your buyers via email, SMS, or WhatsApp.

Common Stages of Order Tracking 

Here are the key stages your customers will see when tracking their orders:

Packed

The order has been packed, sealed, and is now ready for shipment. The item is fully prepared to be handed over to the courier for delivery, ensuring it meets all required packing standards.

Picked

The order has been picked up from your warehouse and is ready for delivery. This status indicates that the item is now in possession of the courier and on its way to the next stage of transit.

Shipped

The package has left your warehouse and is in transit. This status means the parcel has been picked up by a courier and is on its way to the courier’s central hub for further processing and sorting before reaching its destination.

In Transit

The package is currently on its way to the destination. It’s being transported from the courier’s central hub to the final delivery location, ensuring it’s progressing through the various transit stages.

Out for Delivery 

The parcel has arrived at the courier service’s central hub in the buyer’s city and is now out for delivery. A delivery executive has picked up the parcel and is on their way to the final destination.

Delivered

The package has successfully reached its destination. After reaching the local courier hub, the parcel was collected and delivered to the buyer. This status confirms the successful handover of the package. 

Undelivered

This status appears when a delivery attempt has failed. While every business aims to minimise delivery failures, they could still happen due to various reasons such as incorrect address, the buyer not being available, or other delivery-related issues.

Early Delivery 

Early delivery occurs when the package arrives before the estimated delivery date. This happens when the courier service successfully delivers the item earlier than expected, reducing the risk of undelivered orders.

Delayed Delivery 

Delayed delivery happens when the courier service fails to deliver the package by the estimated delivery date. The delay could be due to reason

Return Initiated 

This status appears when a buyer requests a return after receiving the product. It indicates that the seller has accepted the return request and the return process has been initiated to handle the item’s return. 

On Hold 

The order is temporarily on hold due to issues such as warehouse delays, incomplete payments, or inventory problems. This is a temporary status, and the situation will be resolved as soon as the issue is cleared.

Misrouted

Misrouted status occurs when the package is sent on the wrong route by mistake. This situation is corrected when the courier service reroutes the parcel to its proper destination after re-sorting the parcels at the hub. 

Damaged 

The package has been damaged during transit, often due to mishandling. In these cases, the buyer may either cancel the order for a refund or replacement, or be provided with a reimbursement for the damaged goods.

Lost

The “lost” status is triggered when the shipment goes missing in transit. The buyer may be reimbursed for the lost package if it was prepaid or asked to cancel the order and place a new one. 

Sometimes, these stages can confuse your customers. By providing clear, real-time updates, you improve their understanding and their experience.

How Good Is Your Order Tracking System? 

An effective order tracking system is essential to make your eCommerce business a success. It not only builds trust and loyalty but also reduces risks like RTOs. Whether you opt for an automated or hybrid tracking system, streamlining operations can provide your customers with a seamless experience.

Investing in a modern, branded order tracking page will help you drive more repeat sales. Result? More loyal customers and long-term business growth.

The post Understanding Order Tracking and Its Various Statuses in eCommerce appeared first on Dispatch.