Delhivery or eKart: Choose the Best eCommerce Shipping Service

Let’s be real- when it comes to shipping in India’s eCommerce jungle, it’s not just about getting a package from Point A to Point B. It’s about speed, reach, reliability, cost, tech, and a whole lot of behind-the-scenes logistics magic.

And if you’ve been even remotely involved in running an online business, chances are you’ve already heard these two big names tossed around like confetti at a startup party: Delhivery and eKart.

But here’s the million-rupee question: which is better Delhivery or eKart?

Spoiler alert: They both have serious game. Delhivery is like the logistics nerd that’s cracked the tech + scale formula. eKart, on the other hand, is the B2C powerhouse with roots deep in the Flipkart ecosystem and last-mile muscle to match.

At Dispatch, we live and breathe shipping (so you don’t have to) and ensure that we provide the best eCommerce shipping service in India. And in this blog, we’re breaking down the strengths, quirks, and hidden powers of Delhivery and eKart, so you can pick the perfect partner. Or better yet, let us help you play matchmaker between your brand and the best courier, every single time, with our AI-enabled courier recommendation engine.

Let’s get into it!

Delhivery: A Tech-Driven Logistics Powerhouse

Delhivery has established itself as India’s largest fully integrated logistics provider, serving over 18,700+ PIN codes. Founded in 2011, it has built a robust network backed by technology, infrastructure, and logistics expertise.

Unmatched Coverage

From bustling metros to the most remote corners of the country, Delhivery’s vast network is designed for true pan-India reach. With presence in every state and over 2,200+ last-mile delivery centres, businesses gain the confidence to scale without geographic limitations.

Wherever your customers are, Delhivery ensures your products get there on time, every time.

Advanced Technology

At the heart of Delhivery’s efficiency is a state-of-the-art logistics tech stack. From real-time shipment tracking and automated routing algorithms to seamless integrations with eCommerce platforms and ERPs, the system ensures every order moves with precision.

This tech-driven approach minimises errors, shortens delivery windows, and gives you complete visibility and control- at scale.

Versatile Delivery Options

Every business has unique shipping needs, and Delhivery offers the flexibility to match. Choose from same-day, next-day, or scheduled deliveries to suit your customer expectations and product categories.

Whether you prioritise speed, convenience, or cost-efficiency, Delhivery lets you tailor the delivery experience accordingly.

B2B & B2C Capabilities

Delhivery is built to handle high-volume B2B freight just as efficiently as individual B2C shipments. From direct-to-consumer (D2C) startups to wholesale distributors and enterprise retailers, the platform caters to diverse business models with equal agility.

A logistics partner that grows with you, regardless of your scale or customer base.

Fulfillment & Warehousing

With 24 automated sort centres, 94 gateways, and a staggering 2,880 delivery centres, Delhivery offers deep logistical infrastructure for brands seeking end-to-end fulfillment. Their tech-enabled warehouses support storage, inventory management, and fast dispatch, streamlining your supply chain from start to finish.

Efficiency is no longer a luxury- it’s built into your operations.

Quick COD Remittance

Cash-on-delivery still powers a large share of eCommerce in India. Delhivery simplifies this with quick remittance cycles- you receive COD payments within just 2 days, with no additional fees. This ensures a healthier cash flow and more financial agility for your business.

Reverse Logistics with Quality Checks

Returns are a reality- Delhivery turns them into an opportunity. With doorstep quality checks (QC) during reverse pickups, returned items are assessed, preserved, and readied for resale, reducing losses and maximising recovery.

It’s not just reverse logistics. It’s intelligent value retention.

Consideration

May not always offer the most cost-effective rates, especially for low-volume or hyperlocal shipments.

eKart: The B2C Delivery Champion

eKart is the logistics arm of Flipkart and boasts one of the largest supply chain networks in India. With over 15,000+ PIN codes and an emphasis on last-mile and first-mile delivery, it’s a trusted name in B2C logistics.

India’s Largest Supply Chain Network

With an expansive footprint that covers every major metro and Tier 1 city, eKart stands at the forefront of logistics infrastructure in India. Its sheer scale allows it to manage high-volume operations seamlessly, making it the preferred choice for enterprises that demand both reach and reliability.

Whether you’re launching a nationwide campaign or scaling operations across geographies, eKart ensures your logistics backbone is ready to support growth.

End-to-End Supply Chain Solutions

From the first touchpoint to the final mile, eKart handles the entire logistics lifecycle. Services span warehousing, order processing, dropshipping, refurbishing, and returns management- all under one unified platform.

This full-stack capability eliminates the complexity of managing multiple vendors, giving businesses a streamlined, cost-effective logistics partner that delivers at every stage.

Powerful First-Mile & Last-Mile Capabilities

Timely delivery begins and ends with a robust fleet, and eKart delivers both. With thousands of trucks, vans, and two-wheelers operating across urban and semi-urban areas, eKart guarantees swift pickups and reliable doorstep delivery.

Your customers expect speed. eKart ensures they get it – without compromise.

Specialising in Reverse Logistics & COD

Returns and cash-on-delivery transactions are among the most complex logistics challenges in India. eKart brings deep expertise in managing both, with protocols in place to minimise delays, maintain inventory integrity, and ensure a seamless customer experience.

With eKart, even returns become an opportunity for efficiency.

Value Recovery Services

Returned doesn’t have to mean lost. Especially in categories like fashion and lifestyle, eKart offers refurbishment and reintegration services, allowing up to 90% of returned products to be restored to sellable condition.

This not only reduces write-offs but also contributes to a more sustainable supply chain.

Seamless Flipkart Integration

If your brand sells on Flipkart, eKart becomes more than just a logistics provider – it becomes a force multiplier. Its native integration with the Flipkart ecosystem allows for real-time data sync, faster turnarounds, and superior service-level agreements tailored to marketplace demands.

This alignment offers a competitive edge, especially in peak seasons and promotional events.

Consideration

Tends to prioritise deliveries within Flipkart’s ecosystem, which may affect neutral marketplace sellers.

Are you still confused which is better Delhivery or eKart, let Dispatch help you!

Why Dispatch?

Here’s the truth: both Delhivery and eKart offer excellent logistics solutions, but their strengths lie in different areas. So instead of betting everything on one courier, why not let Dispatch help you make the smartest choice- every time you ship?

AI-Based Courier Selection

Not all couriers perform equally across geographies, and we know it. Dispatch uses AI-powered algorithms to analyse real-time delivery performance across pin codes, courier SLAs, and success rates. The result? Intelligent courier recommendations tailored to each individual shipment, ensuring optimal speed, reliability, and customer satisfaction.

No guesswork. Just data-backed decisions that deliver.

Negotiated Shipping Rates

Why negotiate contracts with multiple couriers when Dispatch has already done the heavy lifting?

Gain access to pre-negotiated, industry-best shipping rates across a wide network of courier partners- without the need for volume commitments or time-consuming negotiations. Whether you’re shipping 10 or 10,000 orders a day, Dispatch levels the playing field and cuts your costs from Day 1.

15+ Courier Integrations

National giants. Regional specialists. 

With 15+ courier integrations available directly within the Dispatch dashboard, businesses can choose the most suitable partner for every shipment. No juggling between platforms. No managing multiple APIs or service portals. Just one seamless interface that puts the entire logistics ecosystem at your fingertips.

End-to-End Order Management

From order placement to doorstep delivery (and even returns), Dispatch consolidates every logistics function into a single, powerful platform. Easily sync your orders, process shipments, track statuses in real-time, and generate shipping labels- all from one place.

No silos. No inefficiencies. Just complete control, visibility, and peace of mind.

The Bottom Line

If you’re looking for:

• Nationwide reach and cutting-edge logistics tech – Delhivery is your go-to.
  
• Flipkart integration and superior B2C capabilities – eKart might be the better choice.
  

But if you’re looking for flexibility, performance-based courier allocation, and lower shipping costs, the smart move is to partner with Dispatch.

So why not choose the best eCommerce shipping service in India and scale your eCommerce business with data-backed courier decisions?