Top 11 Last Mile Delivery Companies in India

The eCommerce landscape in India is rapidly evolving, and the industry is expected to reach US$ 325 Billion by 2030. As online shopping becomes increasingly popular, the focus has shifted towards making the lastmile delivery process as seamless and satisfactory as possible.

Lastmile delivery is the final step in the delivery process, where the package is shipped from a distribution centre to your customer’s doorstep. This stage is crucial because it directly impacts your customer’s satisfaction, delivery speed, and operational efficiency. It also plays a huge role in shaping the perception of your brand and building customer loyalty. That’s why choosing the right last mile delivery solution has become more important than ever for eCommerce success.

In this blog, you’ll discover the basics of last-mile delivery, explore the following top 11 delivery companies in India, their services, and learn how to choose the right last-mile delivery solution for your business.

1. Delhivery
2. Ekart
3. Ecom Express
4. XpressBees
5. Amazon Shipping
6. DHL
7. Gati
8. Shadowfax
9. DTDC
10. Safexpress
11. MOVER

What is Last Mile Delivery?

Last-mile delivery refers to the final step of the process, where a package is delivered directly from the distribution centre to your customer’s doorstep. This stage is crucial because it impacts your customer’s experience, delivery speed, and satisfaction.

For your business, last-mile delivery can often be the most challenging and expensive part of logistics. The need for timely deliveries, real-time tracking, and varied routes makes this stage crucial for efficient operations.

Services Offered by Last-Mile Delivery Companies in India

India’s last-mile delivery companies offer services specifically designed to meet the unique challenges of the final delivery leg. Here’s a quick rundown of the key services you can expect from these companies:

Real-Time Tracking 

Real-time tracking provides you and your customers with transparent visibility into the delivery process, right from dispatch to doorstep. Your customers get live updates on the package’s location, estimated delivery time, and any delays or issues. This helps build trust, reduces customer anxiety, and allows you to manage expectations effectively.

Same-Day/Next-Day Delivery

With the growing demand for rapid delivery, many last-mile delivery companies in India offer same-day or next-day delivery services. These options cater to customers who require urgent deliveries, such as in the case of perishable goods, gifts, or essential items. Meeting tight delivery timelines means customer satisfaction and a competitive edge in the market.

COD (Cash on Delivery) Services

Cash on Delivery (COD) remains one of the most popular payment methods in India, particularly in areas where digital payments are less prevalent. This service allows your customers to pay for their purchases upon receiving them, offering a sense of security and flexibility. COD is especially beneficial in markets with a high level of mistrust towards online payments.

Contactless Delivery

Contactless delivery became a critical service during the COVID-19 pandemic and continues to be a preferred option for many customers. This service ensures that deliveries are made without direct physical contact, minimising the risk of virus transmission. Contactless delivery typically involves leaving the package at the customer’s doorstep, with a photo confirmation or notification to ensure the delivery was completed successfully.

Reverse Logistics

Reverse logistics involves goods coming back from your customers to you, often for reasons like defects, end-of-life disposal, or recycling. This service is essential for you if your business prioritises sustainability and customer satisfaction. Effective reverse logistics operations help you manage returns efficiently, recover maximum value from returned goods, and minimise environmental impact with proper disposal or recycling.

10 Leading Last-Mile Delivery Companies in India

Here is the list of the top 11 last-mile delivery companies in India for you to choose from:

1. Delhivery

Delhivery is one of India’s largest logistics and supply chain service providers, known for its extensive reach and innovative solutions. Their last-mile delivery services include COD, reverse logistics, and express delivery, catering to a wide range of industries. Delhivery’s robust technology platform ensures seamless operations and real-time tracking, making it a preferred choice for many eCommerce businesses.

2. Ekart

Originally the in-house logistics arm of Flipkart, Ekart has expanded its services to other businesses as well. Ekart offers efficient last-mile delivery solutions, including same-day and next-day delivery options. Their extensive network and experience in handling large volumes of deliveries make them a strong contender in the last-mile delivery space.

3. Ecom Express

Ecom Express is a prominent logistics service provider focused on the eCommerce industry. Their last-mile delivery services are designed to meet the demands of eCommerce businesses, offering services like COD, reverse logistics, and hyper-local delivery. Ecom Express’s extensive nationwide network ensures that even the remotest of areas are accessible.

4. Xpressbees

XpressBees is another key player in the Indian logistics industry, offering specialised last-mile delivery services for eCommerce businesses. Their services include real-time tracking, same-day delivery, and efficient return management. Their ability to handle large volumes with speed and accuracy has made them a trusted partner for many online retailers.

5. Amazon Shipping

Amazon Shipping, the delivery arm of Amazon, has redefined last-mile delivery with an emphasis on speed and customer satisfaction. Offering services like same-day and next-day delivery, Amazon Shipping utilises a vast network of delivery partners and advanced technology to ensure timely and efficient deliveries. Their commitment to innovation continues to set new standards in the last-mile delivery industry.

6. DHL

DHL is a global logistics giant with a strong presence in India, offering a comprehensive range of last-mile delivery services. Known for reliability and extensive network, DHL provides services like express delivery, COD, and real-time tracking. Their expertise in logistics management makes them a preferred choice for businesses seeking dependable last-mile delivery solutions.

7. Gati

Founded in 1989, Gati has been excelling in surface and air last-mile delivery operations. With a wide range of services, Gati offers solutions for eCommerce, SMEs, and large enterprises. Having a fleet of electric vehicles operating in various metropolitan cities, their well-established network across the country ensures smooth and timely deliveries.

8. Shadowfax

Shadowfax is a fast-growing logistics service provider in India, specialising in last-mile delivery for eCommerce, food, and grocery businesses. They offer hyper-local delivery, same-day delivery, and reverse logistics services, leveraging their extensive network and technology platform to ensure efficient operations. Shadowfax’s flexible and scalable solutions make it a strong competitor in the last-mile delivery market.

9. DTDC

DTDC is one of India’s oldest and most trusted courier and logistics companies, offering a wide range of services, including last-mile delivery. Their services include express delivery, COD, and reverse logistics, catering to both B2B and B2C segments. DTDC’s extensive network and long-standing reputation make it a reliable partner for businesses across India.

10. Safexpress

Safexpress is a leading logistics service provider in India, known for their expertise in supply chain and last-mile delivery solutions. Their services include express delivery, COD, and return management, with a focus on customer satisfaction and operational efficiency. Safexpress’s commitment to quality and innovation has made it a trusted name in the Indian logistics industry.

11. MOVER

MOVER is a new age same day online delivery app in India. MOVER app, a product of BOXnMOVE Logistics, promises quick driver assignment within 2 minutes of the order placement. It has a wide range of vehicle available on its platform including 2 wheeler, 3 wheeler to 14 feet trucks. So, whether you want to book chota hathi online or book a bike for hyperlocal parcel delivery near you, MOVER logistics service app is solution to all your online deliveries needs. MOVER is operational in Delhi, Gurgaon, Noida, Chennai, Hyderabad, Mumbai, Pune, Kolkata, Bangalore and expanding soon to other cities.

How to Choose the Right Last-Mile Delivery Company

With so many options available today, It can be overwhelming to find the right last-mile delivery company. Before making a decision, be sure to check the following:

1. Coverage

When selecting a last-mile delivery partner, it’s essential to ensure that the company has a comprehensive network covering all the regions where your customers reside. A wide coverage area is crucial, especially if your business serves customers in remote or hard-to-reach locations. 

2. Technology

Advanced technology is a key factor in efficient last-mile delivery. Look for a company that offers features like real-time tracking, branded communication, and route optimisation. These technologies enhance the customer experience by providing transparency and timely updates.

3. Offerings

The range of services a last-mile delivery company offers is another critical consideration. Beyond basic delivery, assess whether the company provides value-added services like cash on delivery (COD), reverse logistics, and same-day or next-day delivery options. These services can cater to diverse customer needs, enhancing convenience and flexibility. 

4. Reliability

Reliability is perhaps the most crucial factor when choosing a last-mile delivery partner. A company’s track record of meeting delivery deadlines and maintaining high customer satisfaction levels can be a strong indicator of its dependability. Reliable delivery partners minimise delays and reduce the chances of damage or loss. 

5. Cost

While cost is always a consideration, it’s important to evaluate the value for money rather than simply choosing the cheapest option. Look for a delivery partner that offers competitive pricing without sacrificing service quality. Analyse the cost in relation to the benefits provided, such as faster delivery times, advanced tracking features, and reliable customer service. 

Make Things Easier With an Aggregator

When it comes to efficient last-mile delivery, choosing a courier aggregator can be a smart move to streamline your shipping process. Shipping platforms like Dispatch simplify your shipping by integrating all sales channels and offering smart tech to find the best last mile delivery solution for every order.

Dispatch partners with multiple courier services, offering smart tools and recommendations to help you select the best shipping option for each order. By integrating all your sales channels into a single platform, you can process multiple orders simultaneously, saving time and effort.

The platform also offers value-added features, such as early COD remittance, order verification, and NDR (Non-Delivery Report) workflows. These features help optimize your last-mile delivery while opening up opportunities for growth.

Conclusion

In the competitive world of eCommerce, last-mile delivery plays a pivotal role in ensuring your customers’ satisfaction and loyalty. By choosing the right last-mile delivery partner, you can enhance operational efficiency, reduce delivery costs, and improve your customer experience.

A multi-courier platform like Dispatch can simplify your decision-making, ensuring you get the best shipping options while expanding your reach across the country.